In today’s competitive marketplace, customer loyalty is no more the same, as customer sentiment is shifting constantly and there is an avalanche of options to pick from. To stay ahead of the curve and effectively build long-term customer relationships, the retail segment needs loyalty programs that are as dynamic as the modern-day customers. Engage 365 is a loyalty solution built on Microsoft Dynamics 365 that could significantly enhance your customer engagement program. Leveraging the power of Microsoft Dynamics CRM, Microsoft Social Engagement, Power BI and Azure, Engage 365 brings a whole new level of personalisation to the shopping journey across collection of loyalty points, customized redemption rules, personalized offers and targeted marketing. The solution also uses sales automation, customer service and Marketing in CRM. Additionally, Engage 365 incorporates ClickDimensions which is the Marketing Automation tool for Microsoft Dynamics 365.
Reporting and BI