In an age of commoditized products and services, customer experience is the key to establishing a competitive edge. Delivering differentiated and consistent engagement is crucial for an exceptional customer experience. Microsoft Dynamics 365 for Customer Service improves each step of the service experience through five key capability sets: omni-channel, self-service and communities, agent enablement, knowledge and service intelligence.
What Microsoft Dynamics 365 for Customer Service brings to the table?
Omni-channel - Deliver consistency and personalization that customers expect with a unified platform that makes information available across any combination of self and assisted service engagements.
Self-service and communities - Provide your customers a robust self-service portal with a searchable knowledge base and peer-to-peer community support, with seamless transitions to high-touch agent interactions, or field service when there is a need for onsite help.
Agent enablement - Empower your agents with the customer service software app that provides a single view into all information and that can be accessed on desktop or mobile device, enabling them to provide personalized service faster.
Knowledge base - Give your customers and agents the answers they need, whenever and wherever they need one.
Service intelligence - Leverage data analytics to provide predictive and proactive customer service. With interactive dashboards and data visualizations, you can gather insights to identify trends and anticipate opportunities.