Microsoft Dynamics 365 for Retail – Engage 365

• Sales transactions within Microsoft Dynamics 365 can be tracked, reported and used for marketing segmentation.
• SMS and email surveys help to gauge customer satisfaction and provide actionable insights to create a better customer experience.
• Dashboard functionality provides an array of important reports right at a user’s fingertips, providing powerful insight into loyalty program performance.
• Integrated, cross-channel personalised email helps in improved customer engagement and tracking.
• Social engagement enables connecting with customers across all social media, while social monitoring and listening can be used to determine how a brand is perceived, analyse consumer behaviour and sentiment, and identify issues that consumers may have.
• Bluetooth enabled beacon interface allows sending personalised offers and recommendations to the mobile app, when customers walk past beacon sensors with their mobile devices turned on.

Engage 365 is now owned and managed by Yegertek, a Levtech Group company, that is focussed on customer engagement for retail, mobility and e-commerce.