Field Service Mobility helps Deliver World-Class Experiences in Real Estate

8th August 2018

Mobility today is a far cry from the erstwhile mobile-enabled forms, office apps and websites of a decade ago. Mobile applications have now come into their own, becoming the mainstay of mobile usage. Users today expect the apps to be intuitive and efficient, and providing a tailored experience. Predictive analytics, IoT, integrated workloads in the cloud and mobility at the point of service are the lynchpins of enabling a world-class service experience for customers.

Customers today demand a 360° world-class service experience. This means service teams can no longer act in silos, and the whole customer experience needs to be integrated and seamless. For converging organizational touch points and customer expectations, the cloud provides the optimal framework – connecting together Mobile applications, the Internet of Things, Self-service Portals as well as becoming an essential driver for Smart capabilities – Sales, Supply Chain, Call Centers, Financials and Business Intelligence.

For field services, mobility assumes greater importance as consumers demand real-time and instant answers, and the field teams are on the front-line. Empowering these technicians with the right information and tools, enhances their effectiveness at servicing customer needs, and driving additional revenues through field-based sales.

Field Service Management (FSM) plays a critical role in the Real Estate service industry for on-going property maintenance, with more and more organizations using mobile computing to improve communication with the field, increase productivity, streamline work processes, and enhance customer service and loyalty.

Mobility powers productivity in Real Estate Field Services

Technologies in the field service management space make it possible for field service providers to improve operational productivity and on-site efficiencies through effective use of data – technologies like AR, IoT, and mobile technologies are increasingly being employed by field service companies for continuous improvement of customer experiences.

Field service workers who are customer facing, play a crucial role in ensuring a positive customer experience. In order to succeed in the field, they need to be empowered with productivity tools and high efficiency Mobility to stay connected with their mission critical business processes while ensuring the security of the interactions.

But what exactly is field mobility and how does it work?

Field mobility includes mobile applications for field service, repairs, sales, delivery and inspections. The key aspect that ties all these applications together is the need for access to data in the field and the direct interaction with customers. Mobility solutions for field services in Real Estate achieve tangible business benefits leading to:

• Increased Profitability
• Increased Productivity
• Improved Customer Experience
• Better Workforce Management

Microsoft Dynamics 365 for Field Service makes it easier for organizations to manage large mobile workforces by providing real time views of field technicians and work orders, enabling dispatchers to respond quickly to customer requests and allows back office to perform administrative tasks as the work is completed.

Field Service capabilities extend Dynamics 365 (online) to provide a complete Field Service management solution, including service locations, customer assets, preventative maintenance, work order management, resource management, product inventory, scheduling and dispatch, mobility, collaboration, customer billing, and analytics.

Mobility benefits for Field Service Management in Real Estate

The mobile application for Dynamics 365 allows real estate field agents to access all the information they need to get to a customer location, stay connected on the field and complete work orders quickly. By having access to FSM applications on the go, technicians are able to optimize their service schedule with efficient routing, resource skill matching, and reduced travel time.

Mobility in FSM helps organizations get work done intelligently, effectively and in a governed manner. Software applications such as Dynamics 365 for Field Service that use an intuitive, visual dashboard-based interface put the control directly in the hands of field technicians for improved productivity and rapid turnaround of work tasks.

Again, being able to access critical work tasks data helps increase first-time fix rates and on-time delivery performance. Enhanced real-time communication and collaboration between customer service, dispatch, field agents, and customers deliver organizational and operational efficiency for increased profitability.

Real Estate solution – Property 365

Property 365 is a Microsoft Dynamics 365 based end-to-end solution for the real estate industry from Levtech Consulting. The solution helps you build a customer centric approach, streamline your property sales, marketing, post sales and service process, which improves your brand image, efficiency and ensures effective collaboration between departments. To know more about how our solution can create efficiencies for your business, please write to us at marketing@levtechconsulting.com .